Frequently Asked Questions
Common questions about Horizon.
10 articles
Setup
Frequent questions about setting up or changing your account.
Can you have multiple product feeds connected to a single account?You can! But it's worth considering which setup is the best for your use-case.
Can I change design, color and placement of prices, text and CTAs?These elements play a key role in how your offer looks, feels and converts.
Rulesets: What they are, and why they're importantRulesets tell the Horizon system which components, templates, price and CTA designs to use when creating your leaflet.
Tips & Tricks
Small tips & tricks that are good to know.
Can I add external links to images and MP4 videos?You can! Doing so allows visitors to click the media and be taken directly to an external page.
Which video formats are supported in Horizon?Horizon currently supports the MP4 file format and YouTube links for videos.
Which size should energy labels have?Electronic products must have an energy label with a specific size to comply with EU legislation.
GIF isn’t uploading, or is loading slowlyIdentify why and how to fix it.
How to split a merged offer?If you decide an offer with several products should be split into the individual products, you can do so manually!