Frequently Asked Questions
Common questions about Horizon.
11 articles
Setup
Frequent questions about setting up or changing your account.
- Can I change design, color and placement of prices, text and CTAs?These elements play a key role in how your offer looks, feels and converts.
- Can you have multiple product feeds connected to a single account?You can! But it's worth considering which setup is the best for your use-case.
- What’s the difference between packshots and covers?They are quite visually distinct, and knowing the difference can help you make your leaflet much more appealing and troubleshoot mistakes.
- Rulesets: What they are, and why they're importantRulesets tell the Horizon system which components, templates, price and CTA designs to use when creating your leaflet.
Tips & Tricks
Small tips & tricks that are good to know.
- Can I add external links to images and MP4 videos?You can! Doing so allows visitors to click the media and be taken directly to an external page.
- Which video formats are supported in Horizon?Horizon currently supports the MP4 file format and YouTube links for videos.
- Which size should energy labels have?Electronic products must have an energy label with a specific size to comply with EU legislation.
- GIF isn’t uploading, or is loading slowlyIdentify why and how to fix it.
- How to split a merged offer?If you decide an offer with several products should be split into the individual products, you can do so manually!